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Posts found under "Behavior Change, Motivation and Communication" within Expert Articles

Get Moving May

By ACE FITNESS on Monday, May 1, 2017

Use this May to find inspiration in movement, in whatever form it takes, and help inspire your clients and the community find the right activity for them.

5 Ways to Start the New Year With a Healthier Mindset

By Webmaster on Friday, January 13, 2017

Every New Year, clients commit to becoming healthier and making lifestyle changes. But with so much focus on diet and exercise, many clients forget about their mindset, which makes or breaks their fitness efforts. Here are five ways to help your clients start the New Year with a healthier mindset.

Four Questions for Discovering Your Clients’ Real Resolutions

By Webmaster on Thursday, January 5, 2017

It’s the start of a New Year and your clients are ready to make some healthy changes. Learn why being prepared with open-ended questions will help give you a deeper understanding of where your clients have been and how they see themselves reaching their goals.

Getting Kids Moving: How to Compete With Video Games

By Webmaster on Wednesday, December 14, 2016

There’s no getting around it—nearly 80% of American children are not meeting the minimum guidelines for physical activity each day. So, what’s a parent or educator to do? Youth expert Brett Klicka argues that what takes place in our own homes—and the examples parents set for their kids—is the most important factor in raising healthy, active kids.

Health Hacks for the Holidays

By Webmaster on Tuesday, December 6, 2016

To help you help others successfully navigate the holidays, here are some helpful health hacks for the holidays. Use these with your clients and students to help them sail through the holidays while maintaining fitness, feeling positive, and starting the new year with energy and enthusiasm.

6 Strategies for Lighter Alcohol and Snack Consumption During the Holidays

By Webmaster on Tuesday, November 29, 2016

When it comes to alcohol and snacks during the holiday season, it can feel like an all-or-nothing proposition—either indulge or abstain. Show your clients a different approach with these six strategies that make it possible to have fun, indulge a bit and thoroughly enjoy all this season has to offer.

How to Get Clients Hooked

By Kari Luu on Monday, August 15, 2016

Do you know what motivates your clients? What helps them stick to the programs you design for them? Asking the right questions and helping your clients zero in on what and why they want to change can mean the difference between a successful trainer-client relationship and an experience that prompts them to start looking for a new trainer.

12 Inspiring Health and Fitness Quotes to Get You Moving

By Kari Luu on Tuesday, August 2, 2016

We all need a little inspiration sometimes. Share these motivating musings on your social media to get your clients pumped up to get moving.

5 Ways to Halt Clients' Bad Nutrition Habits

By Kari Luu on Wednesday, July 27, 2016

While nutrition is vital to weight loss and exercise performance, it is more effective to initially focus on helping your client make positive behavior changes before moving on to the “nuts and bolts” of nutrition. As a health and fitness professional, your role is to create an environment for effective and positive change. Here are five ways you can create that type of environment and help your clients establish positive nutrition habits.;

One Key to Success: Consistent Action

By Kari Luu on Tuesday, June 14, 2016

Wanting something and working for something are two different things. We may all want something, but not all work for something. That’s not to say we don’t want to work for it, but sometimes it is a whole lot easier to give up than it is to keep going.

4 Ways to Keep your Clients Motivated

By Kari Luu on Friday, June 10, 2016

Starting a new endeavor is always exciting at first. But how do you keep that excitement going after a few weeks or even months? If you’re a trainer, you may know this scenario well. Keeping your clients motivated over a long period of time is possible with a few simple strategies.

The Benefits of Exercise on Mental Health

By Kari Luu on Tuesday, June 7, 2016

If you’ve been contemplating becoming more physically active, it’s important to recognize that regular exercise can not only help you look better, it can help you feel better, too. Here are six ways exercise can help improve your overall mental health and outlook.

Better Communication for Better Client Results

By Kari Luu on Tuesday, May 17, 2016

When it comes to exercise and making healthy lifestyle choices, very client is unique, with varying levels of skills and motivation. Understanding your clients’ motivations and attitudes about exercise can help you tailor your communications and expectations to accommodate each individual’s needs. Learn how to identify the four common client types and how you can use this information to create more relevant and engaging personal-training experiences.

Exercises for Different Personality Types

By Kari Luu on Wednesday, May 11, 2016

If you want to be able to make instant connections with new clients and participants, being able to identify their personality types can help. Learn how you can improve your ability to communicate with your clients by understanding the characteristics and traits of different personality types. This can help you identify the most effective ways to design exercise programs for each client’s specific needs.

Exercise Starting Point and Progressions

By Matt Gossman on Friday, March 4, 2016

It is often said, “The journey of a thousand miles begins with a single step.” However, so does the short journey that is abandoned in the early stages because it is not going well. One of your primary roles as a health and fitness professional, argues ACE pro Jonathan Ross, is ensuring your clients’ first steps are the ones that will lead to long-term success. After all, the finish line doesn’t matter if you don’t put the starting line in the right place.

Behavior Change Coaching for Weight Loss

By Matt Gossman on Friday, February 26, 2016

Having a weight-management coach can make a huge difference in whether a person is able to successfully achieve and maintain weight loss. Part of the reason coaching experiences are often so successful in helping people achieve their weight-management goals is because the most effective weight-management coaches have mastered these five specific skills.

5 Nutrition Changes Clients Need to Make to Lose Weight and Keep It Off

By Matt Gossman on Friday, February 19, 2016

When it comes to helping clients lose weight, we need to turn to the evidence and learn what science suggests is the most effective and, importantly, safe way to help people achieve and maintain a healthy weight. Here are five nutrition practices that are likely to help guide people toward a healthy and sustainable weight.

Getting Your Clients to Make Lasting Behavioral Changes

By Matt Gossman on Wednesday, February 17, 2016

There’s nothing like the satisfaction of making lasting changes to one’s life—or to helping someone else make that change for themselves. Use these five strategies to help increase the likelihood that your clients will achieve long-term success and develop healthy habits that will last a lifetime.

3 Ways to Help Your Clients Celebrate Small Victories

By Shannon Fable on Thursday, May 14, 2015

What is the secret to helping clients stay motivated and on track to achieve their goals? ACE pro Shannon Fable believes that helping clients celebrate small victories while working toward larger goals is key to helping clients believe those goals are within reach. Whether your clients want to lose weight or simply increase their fitness, these secrets to perpetual motivation will help your clients build the intrinsic motivation that only comes through increased self-confidence.

The Role of a Health Coach and Behavior Change Specialist

By Natalie Digate Muth on Thursday, April 30, 2015

The demand for health coaching and behavior-change coaching has never been greater, with research demonstrating the value of coaching in helping people improve health behaviors and, as a result, quality of life. ACE has developed a general consensus and position on what it means to be a certified health coach versus a specialist in behavior change. Here’s what you need to know about this new and evolving field, and how it can enhance and expand your career as a health and fitness professional.

5 Healthy Habits of Successful People

By Dominique Wakefield on Monday, April 27, 2015

While exercise is essential, it isn’t the only healthy habit worth adopting. These five simple, but highly effective healthy habits can go a long way toward helping you and your clients achieve optimal health and well-being.

Making the Transition from “Expert”-centered Programs to Client-Centered Programs

By Natalie Digate Muth on Tuesday, April 21, 2015

As a health and fitness professional, you can maximize client-behavior change through the use of coaching techniques such as open-ended questions and reflective listening to help a client explore his or her own motivations, strengths and benefits from making the change. By doing so, you shift your approach from “expert”-centered programs to client-centered programs, and set the stage for increased client success.

5 Steps to Build Behavior Change Principles Into Your Work

By Natalie Digate Muth on Tuesday, April 21, 2015

Are you tired of spending inordinate amounts of time developing tailored exercise programs only to have a client drop off after a few sessions? You can increase your impact and efficiency by incorporating a few key behavior-change principles into your personal-training program. Here are five ways to help incorporate behavior-change principles into your daily client interactions.

How to Guide Clients Toward Behavior Change Using the ACE Cycle of Change

By Natalie Digate Muth on Tuesday, April 14, 2015

Anyone who has tried to help people make a behavioral change knows how difficult it can be, and not everyone is ready to make the changes we think they need to make to improve their health. Learn how to use the ACE Cycle of Change to help you tailor behavior-change interventions to your client’s readiness to change.

7 Reasons Clients Struggle With Compliance

By amSTATZ on Monday, March 16, 2015

If your clients don't make healthy choices outside of the gym, the best training program in the world can't help them. Don’t get frustrated—get informed. Here are seven reasons your personal-training clients may have a hard time sticking to their health and fitness goals.

7 Signs You May Be Overtraining

By Jonathan Ross on Thursday, February 26, 2015

While the signs of undertraining are usually fairly visible, the signs of overtraining can be harder to spot. But with the increasing popularity of high-intensity workouts, the risk of overtraining has, arguably, never been higher. Here are some common signs you may be suffering from overtraining.

Proof that the Human Body was Made to Move

By Dominique Wakefield on Wednesday, February 4, 2015

Know someone who remains unconvinced that exercise is essential to good health and longevity? Consider this: The World Health Organization (WHO) asserts that physical inactivity constitutes the fourth leading cause of death globally, causing an estimated 3.2 million deaths globally. Recognizing that the human body was made to move and that it functions best when it is regularly physically active provides a critical foundation for our clients’ journey to improve their fitness and overall wellbein

The Importance of Identifying Your Client’s “WHY”

By Shana Verstegen on Friday, January 16, 2015

“When you know the why, you are willing to try,” says ACE Certified pro Jonathan Ross. If your clients understand why and how the program you’ve designed for them will help them reach their goals, they will be more motivated and, therefore, more likely to succeed with their training. Learn how to help your clients find their “why” and reach their goals for the New Year.

Why a Positive Attitude is the Most Powerful Tool for Reaching Your Goals

By Allison Hagendorf on Thursday, January 15, 2015

Thirty-five percent of those who make New Year’s resolutions break them by the end of January, and most return to old habits by January 17. Why is this? It comes down to one thing, and one thing only: mindset. ACE Certified health and fitness pro Allison Hagendorf explains how to rewire your association with habitual behaviors and give yourself the best possible chances of achieving your New Year’s goals.

How to Work with Clients Who Have Unrealistic Goals

By Jonathan Ross on Monday, January 12, 2015

Every trainer has had—or will have—a client who begins with unrealistic goals. ACE Certified pro Jonathan Ross explains how to turn the challenge of unrealistic goals into an opportunity to help steer clients toward realistic, short-term goals that will provide continued motivation and increased chances for success.

How to Help Your Clients Set Goals They Can Achieve

By Kelley Vargo on Monday, December 29, 2014

Why do people fail at their New Year’s resolutions an average of six times? Unrealistic goals. It is easy to set our clients—and ourselves—up for failure if we are not realistic with goals. Here are four key steps for helping our clients make and stick to their goals in 2015.

8 Health and Fitness Gadgets to Look Out For in 2015

By Ted Vickey on Tuesday, December 9, 2014

If you’re both a techie and a fitness enthusiast, you’re going to love this list. Fitness technology expert Ted Vickey presents his top eight picks for the best new health and fitness apps and gadgets that could very well change the way you approach fitness, nutrition and overall health in 2015.

Benefits of Exercising before a Big Meal

By U Rock Girl! on Monday, November 24, 2014

The holiday season can present a gauntlet of temptations and challenges for clients trying to stick to their healthy lifestyle goals. Fortunately, exercising before a big holiday meal offers the body numerous benefits. Learn how to advise your clients to choose the right kind of exercise to make it easier to control hunger during holiday meals.

5 Habits That Will Help Increase Your Longevity

By Chris Freytag on Monday, August 25, 2014

We can’t avoid growing older, but our lifestyle habits can help determine or not those years are long and happy ones. Fortunately, living healthy doesn't have to be a chore. ACE Certified Pro Chris Freytag explains how to incorporate five habits into your normal routine that will equip you for the marathon that is life.

Why We Need to Stop Obsessing over the Scale

By Jonathan Ross on Wednesday, July 9, 2014

Are your clients obsessed with the scale? They’re not alone. Too many people live and die by the number on the scale, explains ACE Certified pro Jonathan Ross, who recommends helping clients change their focus from weight to what they want to do in their lives. After all, living in a capable body that allows us to stay connected and fully participate in that which we love and to do it with those we love is what most of us truly seek from fitness.

How Stress Affects Your Waistline

By Michael Mantell on Wednesday, April 9, 2014

You know stress is bad for you, but do you know exactly how bad? It’s much worse than you think. Dr. Michael Mantell describes the high cost of stress-inducing thinking on both the brain and the body, and explains why halting these thoughts in their tracks is essential to both your health and your waistline

How to Help Your Clients Increase Their Willpower

By Michael Mantell on Monday, March 3, 2014

No amount of fitness or nutrition knowledge will be enough to help your clients make healthy lifestyle changes that last unless they learn to increase their levels of willpower and self-control. Dr. Michael Mantell explains how you can help your clients develop the WIT (whatever it takes), grit and self-control necessary to reach their goals and live happier, healthier lives.

5 Mistakes That Can Sabotage Your Weight-loss Goals

By The Nutrition Twins on Monday, February 24, 2014

Weight loss can be a tough struggle, especially if you feel like you’re giving it your all. In their work with clients, the Nutrition Twins have identified five common weight-loss mistakes that can sabotage even the most dedicated dieter. Learn about these mistakes and easy ways to correct or avoid them.

Lifestyle Habits That Don’t Work: Part I

By Jonathan Ross on Thursday, January 30, 2014

It’s nice to think that living more healthfully could be as simple as following the advice in a 140-character sound-bite, but those recommendations often do more harm than good. In this first of a two-part series, fitness pro Jonathan Ross breaks down two of the most common lifestyle habits that simply don’t work.

Client Motivation Beyond New Year’s Resolutions

By Gina Crome on Wednesday, January 15, 2014

Even at the start of a New Year, when motivation to lose weight is at its peak, helping your clients stick to their programs can be challenging. Here are some great tools and tactics you can use to help your clients reach their goals and create meaningful change that will last a lifetime.

Help Your Clients Achieve Real Resolve, Not Just Resolutions

By Michael Mantell on Saturday, December 28, 2013

Every year it’s the same for so many clients—making resolutions only to break them within the first few weeks of the New Year. Dr. Michael Mantell explains how you can be source of real behavior change for your clients all year long by using techniques from positive psychology, motivational interviewing and cognitive behavior change.

The Holidays: When You Are Needed Most

By Michael Mantell on Tuesday, November 19, 2013

Clients who back off from their workouts during the hectic holiday season are not only impacting their health and well being, but your business as well. Here are some great strategies you can use to keep your clients engaged and motivated during this most wonderful—and busiest—time of year.

Workout Wednesday

By ACE FITNESS on Monday, November 4, 2013

You’ve heard of Black Friday and Cyber Monday—now it’s time to starting thinking about Workout Wednesday, ACE’s brand new initiative to help people get moving and engage in fitness activities on November 27, the day before Thanksgiving. In addition to providing a wide range of tools and resources for you and your clients, ACE is hosting a photo contest on Twitter and Instagram. Learn how you can enter to win great prizes, including a trip to an ultra-luxurious spa in the Dominican Republic.

Recovery Redefined: How Much Rest You Actually Need

By Jonathan Ross on Monday, October 28, 2013

What does recovery mean and what can you do to help yourself and your clients recover from the physical demands of training? In this first installment of a two-part series, award-winning fitness pro Jonathan Ross answers all your questions about recovery—how much, how long, what is considered rest, etc.—so you can help your clients get the greatest possible benefits from the workouts you design for them.

How to Keep Your Clients Coming Back Every Week

By ACE FITNESS on Friday, August 2, 2013

It’s one thing to gain new clients—and an entirely different task to hang on to them over the long-term. Client retention is, as many will tell you, more of an art than a science—and some trainers are definitely masters. Here, several top pros share their secrets for ensuring their clients keep coming back, week after week.

How a Personal Trainer is Using Her Health Coach Certification

By ACE FITNESS on Monday, July 22, 2013

ACE-certified Personal Trainer Nicole Copare shares her story of why she decided to become an ACE Health Coach and how this one decision has had a huge impact on both her career and her ability to help improve the health and well-being of her clients.

Rehab for Exercise Names

By Jonathan Ross on Monday, July 15, 2013

Could you be inadvertently scaring off your clients, simply by the names you use to describe the exercises you recommend? Fitness expert Jonathan Ross thinks so and has proposed a new set of rules for describing and naming exercises, which will help clear up confusion and prevent clients from feeling intimidated by exercises that sound more frightening than functional.

Obesity as a Disease: What This Means for You

By ACE FITNESS on Wednesday, June 26, 2013

You may have heard that obesity is now being recognized as a disease instead of as a condition, but how does that affect you? Learn what this new designation may mean to both the general population and to those who work within the health and fitness industry.

How a Physical Therapy Assistant is Using Her Health Coach Certification

By ACE FITNESS on Thursday, June 13, 2013

This is the first installment of an ongoing series highlighting how people in a wide range of industries are using their ACE Health Coach certification to expand their careers. Here, physical therapy assistant Stephanie Longson explains why she was inspired to become an ACE Health Coach, and how the tools and knowledge she gained has enabled her to assist her clients in making positive, lasting lifestyle changes.

Less Panic, More Health

By Michael Mantell on Tuesday, April 16, 2013

Tragic and senseless acts such as the Boston Marathon bombings can leave many people feeling traumatized and stressed, even if they have no personal connections to the incident. If you find your clients are struggling to deal with these recent events, Dr. Michael Mantell explains how you can help them utilize wellness tools to cope with the emotional aftermath of this horrific tragedy.

Watch Your Language

By ACE FITNESS on Monday, April 1, 2013

Could the words you use with your clients be causing more harm than good? While words like “shredded” or “ripped” are common in the fitness industry, they may not have the same appeal to other, less performance or appearance-driven clients. Learn how to modify your language and better connect with your clients as you help them achieve their health and fitness goals.

Music Tames (or Revs Up) the Savage Exercising Beast

By Mark Kelly on Tuesday, February 19, 2013

When it comes to making a workout more enjoyable, nothing quite matches the power of music. And the science proves it—from increasing intensity and reducing how difficult exercise feels, to enhancing explosiveness and lactate clearance during recovery, music improves nearly every aspect of working out.

5 Ways to Spice up Your Workout in 2013

By Pete McCall on Monday, January 21, 2013

Looking for ways to maximize your workouts and shake things up a bit in 2013? Here are 5 great tips for rejuvenating your exercise routine, increasing your motivation and getting off those dreaded plateaus.

How to Help Your Clients Overcome Setbacks

By Michael Mantell on Friday, December 21, 2012

Setbacks and unexpected life events are inevitable, but they don’t have to completely derail your clients’ efforts or progress. Here is some important advice for how to help your clients keep moving forward, no matter what life throws at them.

Strategies for Success: Turning Resolutions Into Opportunities

By Pete McCall on Thursday, November 29, 2012

The New Year’s rush is almost here—that time of year when healthy resolutions send droves of people to the gym. But by mid-February or so, many of them have already abandoned their efforts. ACE Exercise Physiologist Pete McCall offers some great tips for how you can maximize the New Year’s resolution rush and develop clients who will stay with you for the long haul.

Get Off the Pendulum (Part 1)

By Jonathan Ross on Friday, September 14, 2012

The human tendency to think and act in extremes is particularly common in the fitness industry. ACE Fitness Expert Jonathan Ross discusses the tendency for fitness professionals to “ride the pendulum” from one extreme to the other in regards to abdominal and cardiorespiratory exercises, and shares tips on how to avoid this behavior.

Why Do People Hate to Change?

By Jonathan Ross on Friday, June 22, 2012

If you believe your clients follow every piece of advice you give, chances are you’re probably wrong. Struggling with clients who resist changing their behavior – even if it means living a happier, healthier lifestyle – is something most everyone experiences. Check out some key strategies you can help overcome your clients begin to embrace the changes you recommend.

Transform Your Career, Coach!

By Michael Mantell on Wednesday, May 9, 2012

Why would your clients settle for a Model-T when they could have a new Corvette? Don’t use the old model of personal training; be a coach. Explore how going beyond biomechanics and exercise program design can help your clients achieve more, and build your business in the process.

How to Talk to Clients About Fad Diets and Help Them with Weight Loss

By ACE FITNESS on Friday, April 27, 2012

It’s inevitable that clients will ask you about weight loss. After all, it’s one of the most common health and fitness goals. And with the diet industry’s heavy marketing efforts out there, you can be sure you’ll have to answer questions about popular fad diets, too.

Will You Still Be Training New Year’s Clients After Valentine’s Day?

By Michael Mantell on Friday, January 27, 2012

Since fewer than two in 10 Americans get the recommended levels of exercise, and more than 25% of U.S. adults do not devote any time to physical activity, there was likely a sudden rush of new members and former recommitted clients at your gym at this new year. Many of these new gym-goers are probably also leaping into levels of exercise intensity that may have a negative impact on adherence. Learn how to ensure you'll be training new and recommitted clients through Valentine's Day.

Are You Equipped to Coach The 6,000,000 Women Who Will Get Pregnant This Year?

By Michael Mantell on Friday, December 9, 2011

There are 6 million pregnancies throughout the US every year, with just over 4 million live births and nearly 2 million pregnancy losses, according to the American Pregnancy Association. The likelihood is great that you will be privileged to serve as a fitness coach for a pregnant woman. How can you train them effectively?

You Won’t Inspire Your Client Unless You Connect

By Michael Mantell on Monday, November 28, 2011

Some fitness trainers make “safe and effective exercise programming decisions” for their clients while others who have more of a coaching mindset go one layer deeper and unlock their client’s potential, helping them learn how to enhance wellbeing and performance. Find out how you can take your training to the next level.

Be a Fitness Professional, Not a Trainer

By Michael Mantell on Friday, October 7, 2011

With nearly 40% of adults not exercising sufficiently, and 50% of those who do begin an exercise program discontinuing within the first six months, obtaining and keeping clients can be a major business hurdle for fitness trainers. Become a fitness professional, however, and that hurdle might not be so challenging. Find out what that entails.

Do You Hear What I Hear?

By Michael Mantell on Monday, September 19, 2011

If you aren’t hearing what your clients are thinking above the general commotion on the gym floor, you will miss important cues in both assisting them to achieve their fitness goals and to effectively promote their adherence to training — both business building necessities.

“Do as I say, not as I do”: 7 Steps To Avoid This Phrase

By Todd Galati on Tuesday, September 6, 2011

It is no secret that today’s youth are more sedentary, overweight, and at risk for lifelong ailments. They need mentors who are going to lead by example and help them to develop positive relationships with physical activity that will make it a habitual part of their lives.

Do You Allow “ANTs” in Your Workouts?

By Michael Mantell on Friday, August 19, 2011

When it comes to linking mind-body awareness for your clients, one key element to teach is a degree of “mental toughness.” That means, in part, exterminating “ANTs” that your client may bring to your training session.

Anorexia Athletica: The Not-So-Healthy Mind-Body Interaction

By Michael Mantell on Friday, August 5, 2011

When you hear, “to run faster,” “build endurance,” “to lose body fat,” or to “get thinner,” besides thinking about structuring an integrated fitness training program, do you ever wonder if these performance goals are thinly disguised indicators of anorexia athletica? Probably not, given that compulsive exercisers are often erroneously honestly mistaken for people with an enviable, deep commitment to exercise. They are far from that, pushing the threshold of distance, intensity or duration beyo

The PERMA Path to Becoming an Unequalled Personal Trainer

By Michael Mantell on Friday, July 22, 2011

Truly outstanding and distinguished personal trainers can stand out. They act on an understanding that physical training, fitness, and well-being—happinesss—are intimately entwined, closely related and have a direct link. They bring current thinking on mind and body enhancement and expansion into every interaction with their clients whether in the gym, boot camp, group ex, home training, goal setting, and relationship development collaboration.

A Valuable Lesson to Learn from Clients: Walking into Unfamiliar Territory

By Pete McCall on Friday, July 1, 2011

When I was training and teaching group fitness fulltime I was a big education junkie and would always be reading the latest industry literature to learn strategies and techniques for helping clients to achieve goals or design fun and challenging classes. Rather than spending down time in the gym where it might be perceived that I was slacking off during work (even though I was only paid while training clients) it made more sense to me to would use a local Starbucks as my office to catch up on wh

Your Client’s Got Personality…Reading It Accurately?

By Michael Mantell on Friday, June 24, 2011

It’s been said that the most important element of communication is to hear what isn’t being spoken. When it comes to the all important ingredient of building trust (visceral) and credibility (intellectual) during the rapport building phase of creating a healthy client-trainer alliance, you would do well to rely on Jimi Hendrix’ adage, “Knowledge speaks, but wisdom listens.”

Creating Rapport: The Doorway into an Effective, Enduring, Training Relationship

By Michael Mantell on Friday, June 10, 2011

Rapport with clients is necessary for designing effective exercise programs of the ACE IFT model. Understanding the psychological and emotional needs and characteristics of clients forms the base upon which to build this rapport.