ACE Return Policy

Requesting a Refund

Please review the refund policy below to determine eligibility. All refunds require return authorization codes. To request a refund, contact support@acefitness.org. See below for bulk order refunds.

Study Program and Physical Materials Return Policy

Individuals who purchase materials/products are subject to the following policies. For Bulk Orders / Bookstores (Materials Return) see section below:

  • Materials/products returned within 30 days of purchase are eligible for a return.
  • Exchanges of materials/products are not permitted. ACE does not offer partial refunds.
  • If materials are returned in good condition within 30 days, no restocking fee will apply.
  • If the study program includes a voucher or live education product that has been used, the study program is not refundable (see voucher and live education policies below).
  • If materials are returned in good condition within 30 days, no restocking fee will apply.
  • Good condition is defined as being undamaged, unused and able to be re-sold without issue. The determination of any returned items' condition will be ultimately determined by ACE.
  • If the item(s) are not returned in good condition, a 20% restocking fee will apply, which is applied to the total full cost of the program or materials (excluding sales tax and shipping costs), regardless if paid in full or through a full or partial payment plan.
  • Shipping charges related to returns are non-refundable. ACE is not responsible for shipping charges related to returns or refunds. The costs associated with shipping a product back to ACE from refusing a delivery shall be deducted from any refund.

Online Courseware Return Policy

All online courseware, including subscriptions to courseware and electronic versions of ACE textbooks (eBooks), etc. are non-refundable unless included in a complete ACE Study Program (see Study Program and Physical Materials Return Policy above).

Voucher Return Policy

Candidates who purchase a product that includes a voucher are subject to the following policies:

  • Vouchers may not be refunded separately from the program in which they were included. Programs may only be refunded in full.
  • Vouchers that have been redeemed are non-refundable.
  • Vouchers are non-transferable.
  • Vouchers must be redeemed prior to expiration, within the specified period of time from the date of purchase.
  • Extensions are not given on vouchers.
  • Individually sold vouchers are non-refundable.

Live Education & Support Policy

  • Customers who purchase a voucher for live education should refer to Voucher Return Policy above. Live Education & Support components may not be refunded separately from the program in which they were included. Programs may only be refunded in full.
  • Customers who purchase and schedule a live education program that is delivered on specific dates (live class, etc.) are eligible for a refund either until 24 hours (Pacific Standard Time) prior to the start date or 30 days after purchase, whichever date/time occurs first.
  • Customers who purchase and schedule a Tutoring Session with ACE are subject to the following policies:
    • Tutor sessions are non-refundable and non-transferable.
    • Once scheduled, tutor sessions cannot be cancelled.
  • Customers who purchase access to study support products such as Facilitated Study Group, Live Q&A Study Session, etc. are eligible for refund 30 days after purchase if sessions were not attended.
  • ACE will make the Facilitated Study Group & Live Q&A products available for a period of 6 months from the date of purchase. In the event ACE terminates those products prior to that date, the customer would be eligible for a refund.

Bulk Orders / Bookstores (Materials Return)

Bulk orders are considered to be orders of 5 items or more. Bookstores are businesses that purchase materials for resale. Bulk orders/bookstores are subject to the following policies:

  • Printed materials/products returned within 60 days of purchase are eligible for a return.
  • There is a 20% restocking fee on all returned items.
  • To return your purchase for a refund, please obtain a return authorization code by emailing your request and the original invoice number to Bookstore.Returns@acefitness.org or fax your request to (858) 576-6564. The authorization code must be included on your return; ACE will not accept returns unless an authorization code is included.
  • Shipping charges related to returns are non-refundable.

Additional Questions

Have additional questions about our return policy? Please give our team a call at (888) 825-3636, ext. 782. We're available between 5 a.m. and 6 p.m. PST, Monday–Friday.