ACE Refund & Return Policy

This policy replaces all previously published ACE return, refund, and cancellation policies. All prior versions are no longer applicable.

All refund requests must be submitted via email to support@acefitness.org. Please allow 7-10 business days for processing.

Purchases are not eligible for a refund if you have attempted the final quiz, final test, proctored exam, or redeemed any voucher associated with the product or service.

Study Programs and Physical Materials

  • Materials returned within 15 days of purchase are eligible for a refund.
  • Returned items must be in good, resalable condition (undamaged, unmarked, unused, and complete). ACE determines final conditions.
  • All returned materials must be received by the ACE warehouse within 10 business days from the date the return authorization is issued.
    If materials are not received within this timeframe—or are not in good, resalable condition—a 20% restocking fee will be applied, based on the program's purchase price.
  • Shipping fees are non refundable, and return shipping is the customer's responsibility.
  • ACE does not offer partial refunds for individual items included in a bundled study program.
    Refund eligibility applies only to the complete, unopened, unused kit.

Online Courseware and Digital Materials

  • Unused online courseware and digital course materials may be refunded within 15 days, unless otherwise noted on the product page.
  • Courses that are 20% or more complete (as tracked by ACE's learning management system) are not eligible for a refund.
  • eBooks and audiobooks are non-refundable, unless included in a full study program being returned under this policy. *eBooks and Audio books purchased separately are not eligible for a refund.*

Power Pass Refund Policy

Power Pass payments cannot be cancelled, paused, or placed on hold.

A Power Pass purchase is eligible for a refund within 15 days from the original purchase date, and only if all of the following conditions are met:

  • No course included in the Power Pass has been more than 20% completed or reviewed
  • The CPR/AED course has not been redeemed
  • The recertification renewal voucher has not been redeemed

A Power Pass becomes ineligible for a refund if:

  • Any included course has been more than 20% completed, or
  • More than 15 days have passed since the original purchase date.
  • CPR/AED has been redeemed

Power Pass does not automatically renew after the 24-month commitment period.
No further charges occur unless the customer chooses to repurchase.

Non-Refundable Courses — The BioMechanics Method

The following courses are non-refundable once purchased, whether individually or as part of a bundled package:

  • The Fundamentals of Structural Assessment
  • Understanding Muscles and Movement
  • The Fundamentals of Corrective Exercise
  • The Complete Exercise Library
  • Corrective Exercise Program Design
  • The BioMechanics Method Corrective Exercise Specialist (TBMM-CES)

Exams & Study Support

  • Exams are non-transferable and become non-refundable once they have been redeemed, which includes being scheduled for an exam, attempted, or completed. Vouchers are also non-refundable after voucher expiration dates.
  • Programs containing vouchers may be refunded only as a complete program, and only if the voucher has not been redeemed.
  • Exams purchased outside of a study program or kit are non-refundable for any reason.
  • Exam rescheduling fees and retake fees are non-refundable.

Discount & Promotional Pricing Exclusions

Discounts, promotional offers, coupons, or reduced pricing do not apply to:

  • Exam retakes
  • Individually purchased exams

All retakes and individually purchased exams are charged at full price and are excluded from all promotional or discounted pricing.

If a purchase is completed without an available discount or promotional code applied, ACE may offer eCredits upon request. eCredits can be used toward future ACE purchases and are issued as a courtesy at ACE's discretion.

Monetary refunds for missed discounts or promotional pricing are not guaranteed and are granted solely at the discretion of ACE. All discount-related requests are reviewed on a case-by-case basis.

Non-Proctored Exams (Open-Book Exam)

If the non-proctored exam has been attempted or completed, the purchase becomes ineligible for a refund regardless of the purchase date.

Bulk Orders / Bookstores

  • Bulk orders (5+ items) may be returned within 60 days of purchase.
  • A 20% restocking fee applies to all bulk returns.
  • A return authorization must be obtained prior to shipping materials back.
  • Shipping fees are non-refundable and return shipping is the customer's responsibility.

Refund Method

Refunds will be issued to the original form of payment. In certain circumstances, the payment processor may redirect the refund in accordance with its policies and procedures.

If a refund cannot be successfully processed to the original form of payment and is returned to ACE, a refund will be issued by check and mailed to the address on file. ACE reserves the right to contact the customer to arrange an alternative method of refund, if necessary.

Chargebacks

In the event of a chargeback, the full outstanding balance must be paid in full. Payment plans are not permitted for chargeback balances. All payments must be completed over the phone through an authorized ACE representative.

Standard Non-Refundable Fees

These fees are non-refundable under all circumstances:

  • Shipping & Handling Fees
  • Exam Fees
  • Re-take Fees
  • Petition Fees
  • Recertification Fees
  • Recertification Late Fees