Provider: ACE - American Council On Exercise
Type: Live Webinar
CEC Credits: ACE 0.0 CECs

Client success starts with an inclusive space

Extensive research shows that systemic inequities contribute to a higher rate of chronic health and disease for marginalized (BIPOC) individuals. As a health and exercise professional, understanding the hidden biases within the fitness industry is a critical step in getting as many people moving as possible.

In this course, you’ll learn objective ways to inspire and lead others by leveraging principles associated with Emotional Intelligence. Through genuine care and concern, you can create more demand for your services and discover ways to create authentic spaces for belonging and change.

Led by Katrina Pilkington, MS, a Certified Wellness Specialist and Diversity, Equity, and Inclusion Professional, this course will help you better understand the hidden biases within the industry and how you can help clients achieve great results despite these hindrances.

Upon completion, you will be able to:

  • Define inclusivity and empathy as they relate to client coaching and programming
  • Identify and evolve methods used for client programming and goal-setting to be more inclusive
  • Prioritize stages of Emotional Intelligence in relation to client success
  • Initiate systems and processes for inclusive and empathetic client-centered approaches in fitness

Workshop Policies and Procedures


In the event that the American Council on Exercise (ACE) would cancel a workshop for ANY reason, a full refund will be issued to the participant. ACE is NOT responsible for any other expenses the participant may have incurred.


All of ACE’s live workshops are non-refundable programs unless approved by ACE’s Educational Services Team. For questions, please call 800-825-3636. A $50 cancellation fee will be applied to any approved cancellations.


Any participant who is registered for an ACE workshop and needs to reschedule their workshop to a later date listed will be subject to a $50 transfer fee and MUST contact ACE’s Educational Services Team at 800-825-3636 to verify that a reschedule date is available.

Transfer of Registration

ACE cannot transfer a participant’s registration to another participant unless approved by ACE’s Educational Services Team. Transferring a registration to another participant is subject to a $100 transfer fee.

Hotels and Accommodations

ACE does not provide hotel and accommodation recommendations for our workshop events. Google is a great resource to search for hotels in the area of the workshop location.

Transfer of Registration

In the event of inclement weather, all workshops will be held as scheduled at the discretion of ACE. Pre-registered participants who are unable to attend their scheduled workshop may reschedule without incurring additional charges so long as their request has been received 7 days following the originally scheduled date. No refunds will be available. In the event that ACE cancels a workshop due to bad weather, participants will be given a full refund or option to reschedule (if another date is available).

Course Schedule

September 07
  • Event Time: 11:00 AM - 12:00 PM
  • Event Length: 1 Day Event
Register Now