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Workshop Policies and Procedures


Cancellations:
In the event that the American Council on Exercise (ACE) would cancel a workshop for ANY reason, a full refund will be issued to the participant. ACE is NOT responsible for any other expenses the participant may have incurred.

Refunds:
All of ACE’s live workshops are non-refundable programs unless approved by ACE’s Program Coordinator. For questions, please call 800-825-3636 ext. 713. A $50 cancellation fee will be applied to any approved cancellations.

Rescheduling:
Any participant who is registered for an ACE workshop and needs to reschedule their workshop to a later date listed will be subject to a $50 transfer fee and MUST contact ACE’s Program Coordinator at 800-825-3636 ext. 713 to verify that a reschedule date is available.

Transfer of Registration:
ACE cannot transfer a participant’s registration to another participant unless approved by ACE’s Program Coordinator. Transferring a registration to another participant is subject to a $100 transfer fee.

Hotels and Accommodations:
ACE does not provide hotel and accommodation recommendations for our workshop events. Google is a great resource to search for hotels in the area of the workshop location.

Inclement Weather Policy:
In the event of inclement weather, all workshops will be held as scheduled at the discretion of ACE. Pre-registered participants who are unable to attend their scheduled workshop may reschedule without incurring additional charges so long as their request has been received 7 days following the originally scheduled date. No refunds will be available. In the event that ACE cancels a workshop due to bad weather, participants will be given a full refund or option to reschedule (if another date is available).

 

Questions? Need help? Just ask.

If you need help selecting appropriate study materials, registering for an ACE exam or answering any questions about your certification, we’re here to help. Expert consultants are available via e-mail at support@acefitness.org, on Live Chat or by phone at the number below Monday-Friday, 5 a.m. to 6 p.m. (PST).

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