Fitness Club Partnership Program

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In the age of competition, how much do you stand out?

As a fitness club owner or manager, one of the most important tools you can provide to your staff is customer service training. According to leading experts, high-quality customer service is arguably the most significant edge that an organization can have in the highly competitive health and fitness industry.

Each person on your team should be able to deliver the highest level of customer service. In addition, they should be adept at assisting members with basic health- and fitness-related questions.

ACE has designed a unique online course to help you deliver consistent customer service – or what we like to refer to as fitness service – training to all of your staff members.

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Keep your members coming back with a competent and enthusiastic staff that offers comprehensive personal training and group programming options combined with an exceptional customer experience. The American Council on Exercise developed the Club Partnership Program to help fitness club owners and managers accomplish this goal, ultimately enhancing member service, retention and revenue.

Valuable Benefits for You & Your Staff

As a participant in the ACE Club Partnership Program, your staff members receive fitness service training, assessment tools, professional development resources and career planning materials. They also receive discounts on ACE certification exam study materials and registration fees for all four of ACE’s NCCA-accredited certifications.

Additionally, as a benefit of this program ACE will conduct a facility needs analysis. This valuable study reviews your current staffing model and assists you in identifying the professional development needs of your staff to ensure you’re in a position to meet your business goals and provide the level of support you desire for your members.

With a membership fee of $549, you will receive the following benefits for a full year:

• ACE Fitness Service Specialist course for 5 staff members to get you started ($399.75 value)

• Additional courses can be purchased at a discount

• ACE Health & Fitness Library ($269.95 value)
• ACE Fitness & Business Forms Handbook ($29.95 value)
• Discount on ACE exam fees ($40 savings per exam)
• Discount on textbooks & study materials (10% off)
• Free advertising via the ACE Club Locator
• Facility needs analysis ($400 value)
• ACE Associate Membership ($29.95 value)

Get Started Today!

To enroll in the ACE Club Partnership Program or if you have questions, please contact Jerry Napp, ACE National Commercial Accounts Manager, at 888.825.3636, Ext. 724 or jerrynapp@acefitness.org. To receive additional information on the program, complete this form.