Contact ACE



(ACE) American Council on Exercise
4851 Paramount Drive
San Diego, California 92123
Phone: 1-858-279-8227
Phone: 1-888-825-3636
Fax: (858) 279-8064

Driving directions to ACE
Here at ACE, we value your input. If you have any questions, requests or suggestions for us we would love to hear from you! Please refer to the following list so that your questions and comments can be forwarded to the person who can best answer them. If you are unsure of whom you need to speak to, contact customer service at 1-888-825-3636 or email support@acefitness.org.


We're here for you!
Our Call Center hours of operation are M-F from 7 a.m. - 5 p.m. PST.

You're more than welcome to come by and see us. Appointments are available during our office hours only, M-F from 2-4 p.m. Please call 1-888-825-3636 to schedule an appointment.


Contact key departments
Educational Services
Questions about:
  
  • Rescheduling Live Programs
         AHA Heartsaver First Aid with CPR and AED - 1-888-825-3636 x706
         Personal Trainer Exam Review - 1-888-825-3636 x785
         Practical Training Program for Personal Trainers - 1-888-825-3636 x785
         Seminar Series - 1-888-825-3636 x751
  • How to become a CEC provider - 1-888-825-3636 x790
  • CEC course approval - 1-888-825-3636 x790
  • How to offer your facility as a host site - 1-888-825-3636 x785
  • Leasing the ACE mailing list - 1-888-825-3636 x716
  • Phone: See above
    Fax: (858) 279-8064 - Attention: Academy
    Email: ProfDev@acefitness.org



    ACE Resource Center
    Please contact the ACE Resource Center, a benefit of your ACE certification, for help in the following:
      
  • Support and material references for certified professionals
  • Relevant and current fitness information for public interest
  • Questions regarding exam preparation
  • Phone: 1-888-825-3636
    Fax: (858) 279-8064 - Attention: Resource Center
    Email: resource@acefitness.org



    Certifications
    Questions about:
      
  • Exam rescheduling and transferring to another exam date or site
  • Exam refunds
  • How the exams are developed
  • Hosting an exam site
  • How the ACE exams are scored
  • Phone: 1-888-825-3636
    Fax: (858) 279-8064 - Attention: Certifications
    Email: support@acefitness.org



    Customer Service
    Questions about:
      
  • Purchasing books, study materials or apparel
  • Registering for ACE certification exams, Practical Training, Exam Prep or
         Comprehensive GFI courses
  • Club Program
  • Requesting ACE brochures
  • Certification requirements and exam dates
  • Product shipments
  • Refunds
  • Phone: 1-888-825-3636
    Fax: (858) 279-8064 - Attention: Customer Service
    Email: support@acefitness.org



    GymJOB.com®
    Questions about:
      
  • Posting a job - 1-888-825-3636 x782
  • Username and password - 1-888-825-3636 x782
  • Searching jobs - 1-888-825-3636 x782
  • Advertising opportunities - 1-888-825-3636 x733
  • Phone: See above
    Fax: (858) 279-8064 - Attention: GymJOB.com
    Email: support@gymjob.com



    Advertising
    Questions about:
      
  • Certified News - 1-888-825-3636 x717
  • GymJob.com - 1-888-825-3636 x733
  • Annual Symposium - 1-888-825-3636 x730
  • Phone: See above
    Fax: (858) 279-8064 - Attention: Mktg/Pubs
    Email: marketing@acefitness.org
    Download Certified News Rate Card



    Professional Services
    Questions about:
      
  • Certification renewal process
  • Use of the ACE Pro Site
  • Career benefits
  • Status of certification
  • CEC status
  • Liability insurance
  • Secondary certification
  • Available CEC courses
  • Eligible CEC activities (alternative to attending a class)
  • Practical Training
  • Phone: 1-888-825-3636
    Fax: (858) 279-8064 - Attention: Professional Services
    Email: conted@acefitness.org



    Commercial and Institutional Accounts
    Questions about:
      
  • The ACE University Curriculum Program
  • The ACE Club Program
  • Facility staffing, education and professional development programs
  • Phone: 1-888-825-3636
    Fax: (858) 279-8064 - Attention: Sales
    Email: jerry.napp@acefitness.org



    Corporate Communications
    Questions about:
      
  • Expert Press Interviews, Articles & Segments
  • Latest Research & Studies
  • Accreditation
  • Public Service Campaigns
  • Phone: 1-800-825-3636 ext. 703
    Fax: (858) 279-8064 - Attention: Corporate Communications
    Email: pr@acefitness.org