The equipment needed for each attendee to complete the Practical Skills Experience includes a USB microphone headset, and a desktop or mobile device with high-speed Internet connection or a wired Internet connection. Participants will also need to close unused applications and programs on their desktop or mobile device during the session.

ACE reserves the right to record and monitor all sessions for quality control using video and audio recording. Participants are not permitted to record or rebroadcast any portion of the session.

ACE reserves the right to cancel a session at any time and reschedule the participant to a different session at no cost to them. If rescheduling becomes necessary, ACE will contact the participant within two hours of cancelling the session to reschedule.

For cancellations by the participant received by ACE within 7 business days of the scheduled session date, the participant will be responsible for a $50 rescheduling fee. The participant will also be responsible for rescheduling his or her own session. Outside of 7 business days, sessions may be cancelled or rescheduled without a fee.

If a participant fails to attend a scheduled session, or no-shows, he or she will be assessed a $50 rescheduling fee in order to book another session.

If a participant is more than 15 minutes late for a scheduled session, the ACE Master Coach responsible for that session reserves the right to deny the participant access to the session. In the event the coach denies access, the participant will be assessed a $50 rescheduling fee and will be responsible for rescheduling his or her session.

The participant may only register for one session at a time.

The participant understands that to complete the ACE Behavior Change Specialist Program and earn status as an ACE Behavior Change Specialist, he or she is required to complete all components and pass all associated quizzes.