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Careers at ACE

 

As a nonprofit organization, the American Council on Exercise (ACE) offers professional certifications and free fitness resources to help people from all walks of life. We believe in what we do, and we want employees who do too.

We're looking for health-conscious people who have a passion for helping others live healthy lifestyles. And in return, you'll receive 100% paid employee coverage for health, dental and vision insurance, in addition to an on-site gym and a supportive workplace that encourages you to live your most fit life. Oh, and did we mention we have recess every day?

Located in beautiful San Diego, California, ACE is located just minutes from beach, mountains and deserts, and abounds in recreational opportunities and resources. With a mild, year-round climate, San Diego is a fitness enthusiasts’ paradise.

 


 

The following functions have been provided as examples of the types of work performed by employees assigned to the job classifications. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

To apply for an available position below, click on the job title to be redirected to the appropriate application.

Currently, the following positions are open at ACE:

Manager of Business Development

Summary:

Under general direction of the COO, this position will coach, train and manage the Business Development/National Accounts team. This position is responsible for supporting the execution of the strategic direction of the Department, aligning the strategies and tactics with organizational goals, objectives and strategies set forth by the Executive Team.

QUALIFICATIONS:

  • Advanced sales skills and documented sales success as an individual and in leading B2B service sales teams.
  • Minimum 3 years' experience leading an outside sales team.
  • Excellent verbal and written communication, leadership, presentation, negotiation, and interpersonal skills with the ability to coach others on these skills.
  • Advanced ability to establish and maintain effective customer relationships that drive engagement, retention and loyalty to the brand.
  • Organized, detail-oriented team player with good judgment skills.
  • Proficient in word processing, spreadsheets, presentation, Salesforce and database software programs (Windows, Excel, PowerPoint).

PREFERRED QUALIFICATIONS:

  • Bachelor's Degree in Business, Organizational Leadership, or a related field.
  • Current ACE Personal Trainer, Health Coach, Advanced Health and Fitness Specialist, and/or Group Fitness Instructor Certification or ability to earn one within six months.
  • Knowledge of the fitness industry
  • Knowledge of Salesforce.com

ESSENTIAL FUNCTIONS

  • Oversee, coach, train and manage the B2B sales team to achieve stated revenue goals.
  • Oversee the sales and customer service delivery, metrics and process within the B2B functions.
  • Identify areas of opportunity through analysis of departmental data, secondary research, process and systems to identify trends and develop recommendations on strategic direction, improvement on service, sales and efficiencies.
  • Manage Department revenue and expense budgets according to ACE guidelines.
  • Ensure the team is using appropriate sales processes including Salesforce.com, CRM systems, etc., to build business and provide strong customer service.
  • Maintain current reports on partnerships and sales/forecasts and updates appropriate departments.
  • Assist team members on sales presentations and meetings as necessary.
  • Oversee the execution of partner engagements to ensure highest level of customer service and performance is delivered.
  • Maintain a commitment to and align with ACE mission, vision, values and programs, to successfully lead teams to represent ACE.

 

Educational Services Supervisor

Job Summary:

Under general direction of the COO, this position will manage, coach and train the Educational Services team. This position is responsible for supporting the execution of the strategic direction of the Department, aligning the tactics with organizational goals, objectives and strategies set forth by the Executive Team related to long term retention and loyalty. This role will also oversee the development and training of the educational services team geared toward providing the highest levels of customer service.

REQUIRED QUALIFICATIONS:

  • Advanced customer service and sales skills and documented sales success as an individual and in leading service sales teams in a call center environment.
  • Minimum 3-5 years' experience leading call center team, with expertise in running an inbound and outbound sales call center, including scheduling, measuring KPIs, monitoring, QA, and making recommendations to the organization based on trends.
  • Excellent verbal and written communication, leadership, presentation, negotiation, and interpersonal skills with the ability to coach others on these skills.
  • Advanced ability to establish and maintain effective customer relationships that drive engagement, retention and loyalty.
  • Organized, detail-oriented team player with good judgment skills.
  • Proficient in word processing, spreadsheets, presentation, and database software programs (Windows, Excel, PowerPoint).

PREFERRED QUALIFICATIONS:

  • Bachelor's Degree in Business, Organizational Leadership, or a related field.
  • Current ACE Personal Trainer, Health Coach, Advanced Health and Fitness Specialist, and/or Group Fitness Instructor Certification or ability to earn one within six months.
  • Knowledge of the Fitness Industry

ESSENTIAL FUNCTIONS

  • Oversee, coach, train and manage the call center customer service and sales team to deliver the highest levels of customer service.
  • Oversee educational services sales and customer service delivery, metrics and process.
  • Effectively communicate to the team on organizational strategy
  • Analyze internal data and secondary research to identify trends and develop recommendations for improvement on service, sales and efficiencies.
  • Identify areas of opportunity through customer feedback, trends and competitive analysis, and inform the COO to influence strategy, tactics and solutions.
  • Manage Department revenue and expense budgets according to ACE guidelines.
  • Ensure the team is using appropriate sales procedures, CRM systems, etc., to build business and provide strong customer service.
  • Maintain current reports on partnerships, call volume and sales/forecasts and update appropriate departments.
  • Maintain a commitment to and align with ACE mission, vision, values and programs, to successfully lead teams to represent ACE.

 

Sr. Public Relations Specialist

Summary:

Reporting to the Sr. Manager, Marketing Communications, the Sr. Public Relations Specialist will be responsible for the design, implementation, administering and reporting on communication activities for the organization—internal and external communications, and media relations. Responsibility will include copywriting, writing press releases and helping define and drive the internal and external public relations strategy. Our Sr. Public Relations Specialist will work cross functionally to co-develop and execute social media and community-building programs, and public affairs, designed to maximize company and brand exposure in both traditional and digital channels for all business units within the organization.

Essential Job Functions:

  • Maintain daily contact with PR firm. Efficiently utilize and manage external agency services.
  • Write, edit and gain internal approval of press releases and other written materials
  • Manage media interviews, speaking opportunities; work closely with marketing to develop speaking points and reference materials when appropriate for internal and external spokespeople.
  • Continually develop and present strategic pitch ideas
  • Brainstorm and create social media programs along with Social Media Specialist
  • Produce e-newsletter and print publications including maintenance of the editorial calendar, identifying and assigning stories and editing
  • Research and secure speaking engagements, awards opportunities and strategic events to attend. 
  • Build and maintain relationships with external partners including ambassadors, consultants and strategic alliances
  • Oversee coverage tracking/reporting and assist in the compilation of annual and program-specific reports
  • Monitor headlines to track trends and identify opportunities

Required Qualifications

  • 4-6 years experience focused in public relations, either at an agency or corporation/organization
  • Bachelor’s degree with focus on public relations, journalism or communications
  • Strong background in media relations, public relations writing, strategic planning & execution, project management and coordination of tours/events. 
  • Outstanding communicator with excellent oral and written communication skills, able to develop compelling written materials
  • Proven experience in utilizing and leveraging new and emerging media
  • Experience working for or with an external PR Agency
  • Expertise in fitness/health environments strongly preferred
  • Experience working in public policy a plus

 

Education and Certification Consultant

The Education and Certification Consultant acts as the primary contact for inquiries from prospective and current fitness professionals. The Education and Certification Consultant is responsible for:

  • All phone, email and chat inquiries from those with an interest in becoming a fitness professional or recertifying as an ACE Pro.
  • Educating customers on ACE materials and assisting in the selection of the most appropriate materials and courseware to assist a candidate prepare for certification
  • Assisting existing certified professionals in the identification and selection of appropriate continuing education courseware required to maintain their certifications and advance their careers based on their areas of personal/professional interest.

REQUIRED QUALIFICATIONS AND ABILITIES

  1. Current ACE certification or the ability to earn one within 6 months
  2. Proficient in common computer software programs and willingness to learn ACE systems
  3. Can identify, analyze and resolve problems effectively using available resources
  4. Able to work independently, prioritize work, and seek assistance from management as appropriate
  5. Strong verbal and written communication skills
  6. Demonstrated leadership capabilities
  7. Strong organizational skills

PREFERRED QUALIFICATIONS AND ABILITIES

  1. Current ACE certification
  2. Flexible to travel to represent ACE at tradeshows
  3. 1+ years’ experience as a practicing fitness professional.
  4. Can speak intelligently regarding other certification organizations and continuing education providers
  5. Able to participate in/attend ACE continuing education course offerings as a condition of employment
  6. Able to read and interpret reports regarding sales trend
  7. Minimum of one year customer service/inside sales experience.
  8. Successful at solution-based selling.
  9. Bachelor’s degree in Exercise Science, Kinesiology, Fitness Management, or related field.

ESSENTIAL FUNCTIONS

  1. Meets monthly sales quotas and goals for publications, certification and courseware through both incoming and outgoing sales calls.
  2. Assists current and future ACE-certified professionals in the identification and selection of materials and courseware required to meet their personal and professional career goals.
  3. Communicates with all ACE customers and staff in a knowledgeable, professional, courteous and efficient manner.
  4. Answers customer questions and fulfills information/literature requests in a timely manner
  5. Demonstrates an understanding of all current programs, policies and procedures and has the ability to communicate them clearly to the customer.
  6. Interacts with other departments to facilitate order fulfillment and ensure other processes are completed efficiently.
  7. Maintains accurate database information through consistent use of CRM
  8. Responds to peak telephone periods with sensitivity to customer hold time
  9. Responsible for documenting, researching and responding to customer inquires concerning products, delivery, billing, certification and other topics.
  10. Accurately and efficiently processes product returns.
  11. Process purchase orders for commercial accounts as necessary.
  12. Works with other departments as required, in support of the ACE Mission.
  13. Assists in the processing of continuing education petitions and CPR audits.
  14. Other duties as assigned.
  15. Participate in round table meetings to provide feedback to other departments.

 

Project Manager

JOB SUMMARY:

Under the guidance of the Director of Operations, the Project Manager will support strategic alignment across departments as well as manage project execution as it relates to ACE’s key strategic projects and initiatives. This role is responsible for achieving operational objectives by ensuring cross-functional alignment, facilitating and managing the execution of key projects and initiatives and preparing and completing project action plans.

RESPONSIBILITIES:

  • Manage the execution of key projects from initiation to completion.
  • Effectively coordinate and communicate project roles, deliverables and timelines to all project team members.
  • Coordinate documentation development that defines key project scope, goals and deliverables that support business goals in collaboration with Directors and Executive Team, and other project team members.
  • Develop full-scale project plans and associated communications documents for key projects assigned.
  • Plan, schedule, and track project timelines, milestones and deliverables throughout product creation.
  • Work with Leadership Team to estimate the resources and participants needed to achieve project goals.
  • Create and deliver progress reports, proposals, requirements documentation, and presentations related to key projects when requested.
  • Set and continually manage project expectations with project team members and Executive Staff.
  • Proactively manage and adjust to changes in project scope, identify potential implications of scope changes, and create contingency plans.
  • Be accountable for project results alongside the project team.
  • Assist in the improvement of the product development process and other internal processes as requested and assigned.
  • Engage with internal and external customers in a positive, team oriented, and value-driven way.

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree in a business-related field OR equivalent work experience.
  • A team player that’s reliable, responsible, and self-motivated
  • Project management experience and experience working in a team-oriented, fast-paced, collaborative environment
  • Proven ability to effectively lead a team, interface across functions, encourage collaboration, teamwork, and alignment and execute accordingly.
  • Able to adapt and respond to changes in organizational focus and priorities.
  • Process improvement expertise
  • Capable of communicating information in a clear and concise manner.
  • Excellent written and verbal communication skills
  • Technology proficiency in Microsoft Office Suite

PREFERRED QUALIFICATIONS:

  • PMI Certification
  • Experience in fitness, healthcare, or related field
  • Experience in new product development
  • Experience developing and tracking budgets

The preceding functions have been provided as examples of the types of work performed by employees assigned to the job classifications.  Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.