ACE FAQ

Q: What’s the benefit of holding an NCCA-accredited ACE certification?

Earning a certification accredited by the National Commission for Certifying Agencies (NCCA) means that you as a fitness professional have the knowledge and appropriate level of professional recognition to hold a legitimate place on the healthcare continuum. It makes you more attractive to potential employers and should positively impact your compensation. Accreditation of a credentialing organization by NCCA is the standard for a large majority of well-respected allied health care professionals, including those in nursing, nutrition and athletic training, to name a few.


Q: What if I already have a certification that isn’t accredited by the NCCA?

In 2005, the International Health, Racquet and Sportsclub Association (IHRSA) recommended club owners only hire personal trainers with certifications from agencies accredited through the NCCA or an equivalent accrediting organization. You can read more about that recommendation here. We encourage you to pursue an ACE certification.


Q: When did ACE earn its NCCA accreditation?

ACE earned NCCA accreditation for all four of our core certifications (Personal Trainer, Group Fitness Instructor, Health Coach, and Advanced Health & Fitness Specialist) in 2003. Our organization is one of a few select certifying organizations in the entire fitness industry whose core certifications have all been accredited.


Q: What ACE certifications are accredited by the NCCA?

All four of our core certifications (Personal Trainer, Group Fitness Instructor, Health Coach, and Advanced Health & Fitness Specialist) are accredited by the NCCA.


Q: What is the ACE Business Card Policy?

ACE produces high-quality business cards to help maintain a professional appearance, but there are some guidelines involved. The following list includes what information may be included on our business cards and documentation we require before printing:

  • Degree earned (must provide a copy of your diploma from accredited college or university)
  • Other NCCA-accredited certifications (must provide copy of current certification)
  • Other professional credential or license relevant to your work as a fitness professionals (ie: RN, MD, RD, LMT) (must provide copy of current credential)
  • Job titles within ACE scope of practice
  • Coaching licenses from national sports governing bodies (must provide copy of valid license)

The following list includes information we will not print on our business cards:

  • Degrees earned from non-accredited colleges or universities
  • Certifications from organizations not accredited by NCCA
  • Job titles outside of ACE scope of practice (ie: nutritionist)

Q: How can I promote my credential using the ACE logo?

Although we encourage our fitness professionals to use the ACE-certified logo, we ask that you follow a few guidelines so that we can ensure the integrity of our brand stays intact. Before integrating it into your promotional materials, we encourage you to download our Logo Usage Guide from the ACE ProSite, which is also where you may access logo files.

  • Properly identify your ACE certification (ie: ACE-certified Group Fitness Instructor, ACE-certified Health Coach)
  • Use only on business cards, stationary or brochures that promote you personally using an ACE certification you’ve earned. Misrepresentation is a breach of the ACE Code of Ethics and subject to disciplinary action.
  • Only use in full color (as provided by ACE) or in black ink only.

Q: How many CECs do I need for my continuing education requirements?

You must complete a total of 2.0 (20 hours) CECs every two years to recertify.


Q: Does CPR, AED or First Aid re-certification count toward my CECs?

Yes. You can earn 0.2 CEC each for CPR, AED, and First-Aid. Record your CECs here.

 


Q: What do I do with my CECs once I have completed a course?

When you complete an ACE-approved CEC course, the course provider should issue you an ACE-approved course number. That number will be in the format of CEP/CP/CA/CS/CL, and will be followed by five to six numbers (ie: CA23456 or CEP123456).  For events with multiple sessions (e.g. conferences) there will only be one number for the entire event.  Cumulative CECs earned at the event are associated with that number.    

To enter them online, login to your MyACE account and click on "My CECs." You’ll be redirected to your CEC page, where you can simply type in the course number. The CEC total should automatically fill in when you click out of the course number box. Afterward, you’ll need to input the completion date in MM/DD/YYYY format and click “Add CECs.”  When you refresh the CEC list your new credits should be visible.

If you were not provided the correct ACE-approved course number, contact the course provider to obtain it. If you are unable to obtain the correct number or are otherwise unable to complete the process online, you may mail/fax/e-mail a copy of a certificate of completion from the course/event and we will enter your CECs.

If you have completed a course that has yet to be ACE approved you can submit a petition form found on our website along with supporting documentation to receive credit.

Mail, fax or e-mail all petition forms to:
ATTN: Educational Services
4852 Paramount Drive
San Diego, CA 92123

Fax: (858) 576-6564 Attn: Educational Services
Email: support@ACEfitness.org


Q: What should I do with the certificates of completion?

Keep all your certificates of completion and any other course documentation for at least four years. Continuing education costs may be tax deductible as a business expense. Please check with your tax consultant for details.


Q: If I earn more than 2.0 CECs during a certification period, can I apply the extra credits to my next certification period?

No, credits apply only to your current certification period.


Q: Can I get CECs for a workout session or activity course?

No, these activities do not meet ACE continuing education criteria.


Q: How do I get credit for courses that are not pre-approved by ACE?

You may petition ACE to receive CECs for non-approved courses that contribute to your fitness and teaching skills. To qualify, courses must meet rigorous ACE continuing education standards. You can download a petition form here.


Q: If I have three ACE certifications, do I have to take CECs for each certification or do the CEC courses apply to all three certifications?

If you take your 2.0 CECs within the time frame that all three certifications are current, you may apply the same set of CECs toward all three certifications. Keep in mind, however, that each of your certifications are still considered individual and require individual recertification fees.


Q: How are CECs calculated?

A course is assigned continuing education credits based on the amount of time spent in the educational portion of a course. For each hour of structured learning, ACE assigns 0.1 CEC. In university undergraduate environments, one semester hour is equivalent to 1.0 CECs; a quarter hour equivalent to 0.8 CECs. For university extension classes to qualify, a grade report or transcript must reflect at least a “C” grade.


Q: Can I earn CECs for completing the same course twice?

No, you may only earn CECs one time for completing the same course.


Q: What qualifications do I need to be considered as an ACE CEC Provider?

Your course content must be within the scope of practice for ACE-certified professionals. For example, a course which discusses massage therapy techniques would not qualify. You must submit a completed application package that includes an electronically signed Continuing Education Provider Agreement. The session also must be educational and conducted in a structured learning environment, complete with learning objectives. The Course Author and the Instructor(s) must meet one of the following credential qualifications in addition to the experience requirement:

  • Hold at least a bachelor’s degree in exercise science or a health-related field, OR a four-year degree in a business-related field (only applicable for business workshops pertinent to a fitness professional), OR a current NCCA-accredited fitness certification (ACE, ACSM, NASM, NSCA, NESTA, AAPTE, Cooper Institute, NCSF, NETA, NFPT, PMA and NCCPT), OR is  a current RYT registered with Yoga Alliance (yoga courses only).
  • Hold a current REPs certification which maps equally to ACE Certifications.
  • In addition to the required credential, please note: Instructor or Course Author must possess at least two years of experience in the subject matter being presented.

Q: What does understanding an ACE fitness professional's scope of practice have to do with submitting a course for ACE approval?

Courses that cover material outside an ACE fitness professional's scope of practice will not be considered for ACE approval. Here are a few guidelines:

  • ACE fitness professionals may NOT “diagnose.”
  • ACE fitness professionals may NOT “prescribe.”
  • ACE fitness professionals may NOT prescribe diets or recommend specific supplements.
  • ACE fitness professionals may NOT “treat” injury or disease.
  • ACE fitness professionals may NOT “monitor” progress for medically referred clients.
  • ACE fitness professionals may NOT “rehabilitate.”
  • ACE fitness professionals may NOT “counsel.”
  • ACE fitness professionals may NOT work with “patients.”

Q: How are ACE continuing education credits (CECs) determined?

CEC values correspond to the approximate amount of time (in hours) spent participating in an organized continuing education experience under qualified instruction. This does NOT include breaks or lunch associated with live programs (ie: workshops or conferences). One contact hour equals 0.1 CEC.  ACE does not award partial credit (for 30 minutes) unless it is part of a conference (see "Calculating Conference CECs below).

Calculating CECs for Workshops and Webinars:
1 hour = 0.1 CEC
2 hours = 0.2 CECs

Calculating CECs for Conferences:
(Individual sessions are assigned CEC credits in full hour (0.1 CEC) and half hour (0.05 CEC) increments.)
50 minutes to 1 hour, 25 minutes = 0.1 CEC
1 hour, 30 minutes = 0.15 CECs
1 hour, 45 minutes to 2 hours, 25 minutes = 0.2 CECs

The maximum CEC conference value is rounded to the maximum number of full education hours that can be completed.  For example, a conference with 18 hours, 30 minutes of approved sessions would receive 1.8 CECs.

Calculating Distance Learning CECs:
For distance learning (involving text or video materials), CEC value will be determined according to:

  • Validated formula to determine educational time to read print materials based on word count (adjusted for difficulty of content and including time to answer test questions)
  • Video or media run time
  • Course review by ACE Professional Education staff member
  • Course completion times reported by three external reviewers

Once ACE has assigned a CEC value, it can only be modified if the course is substantially modified or augmented.


Q: How much does it cost to have a new or renewing course or event reviewed for approval?

Costs vary by the type of session. Please see the following chart for a more detailed description. Keep in mind that all application fees are nonrefundable and are valid only from Jan. 1-Dec. 31 of the reviewed year.

Workshops or Webinars

First new or renewed course submitted for year: $250

 

All additional courses in year: $50

Online Courses or Text/DVD

First new or renewed course submitted for year: $500

 

All additional courses in year: $200

Conferences

1-50 sessions: $300

 

51-100 sessions: $800

 

100+ sessions: $1,000


Q: How long will it take ACE to review my application package?

ACE will review your application package within 30 days of receipt. Please keep this timeframe in mind when submitting an application for any type of course review.


Q: My course or event is taking place in less than 30 days. Can I expedite my application?

Yes. ACE offers a "rush" option for workshops, webinars and conferences only. Rush applications must be received at least 15 days in advance of the proposed program date. Applications received after this timeframe cannot be guaranteed review or approval prior to the start of the program. The rush fees for courses, workshops or webinars are $100 and those for conferences are $250. All rush fees are in addition to standard course or event application fees, and are also nonrefundable.


Q: What types of courses will ACE consider for approval?

  • Conferences
  • Workshops and webinars
  • Distance learning courses

Q: What course topics will ACE approve?

We approve courses in a variety of topics including, but not limited to anatomy, body composition, business management, chronic conditions, communication & motivation, cueing & choreography, exercise physiology, exercise programming, fitness assessments, injury prevention, instructional techniques, nutrition, post-rehab programming, specialty class formats and weight management.


Q: What courses will ACE not approve?

Courses not eligible for ACE CECs include:

  • Courses designed to prepare students to take ACE certification exams
  • Courses redundant to the experience and education of ACE-certified professionals
  • Courses that prepare students for a different field (ie: massage) or are beyond the scope of practice for ACE-certified professionals
  • Courses positioned or titled as core certifications that are not NCCA-accredited
  • Any course or continuing education provider that does not meet ACE educational requirements and standards
  • Any course or session that does not demonstrate a structured learning environment, complete with learning objectives (such as master classes/workouts, panel discussions or roundtables)

Q: I have a course that was ACE-approved several years ago that I would like to once again offer for ACE credits. Can I simply renew this course?

Courses that are eligible for renewal are those that have been ACE-approved within the past two years. Courses that have been inactive for more than that must be resubmitted as new courses.


Q: How do I submit my conference for ACE approval?

You should be prepared to enter the following information into the online application. Tip: If you have event information in a word document, you can “cut and paste” the information into the appropriate fields.

  • Conference Name
  • Conference Description
  • Conference Start Date
  • Conference Length in Days
  • Conference Location: Country, State, City, Zip Code
  • Conference Number of Sessions
  • Conference Upload- Upload a copy of the event brochure which includes a session grid (specifiying the date/time of each session), session descriptions and presenter bios.
  • *NOTE: Provider is responsible for insuring that the instructors meet ACE-required qualifications:

 Hold at least a bachelor’s degree in exercise science or a health-related field, OR a four-year degree in a business-related field (only applicable for business workshops pertinent to a fitness professional), OR a current NCCA-accredited fitness certification (ACE, ACSM, NASM, NSCA, AAPTE, Cooper Institute, IFPA, NCSF, NESTA, NETA, NFPT, PMA, TWCC and NCCPT), OR a current RYT credential (yoga courses only)

  • Possess at least two years of experience in the subject matter being presented.

 


Q: How do I submit my workshop or webinar for ACE approval?

We suggest you prepare a document with the following information before you begin the online application process. That way you can copy and paste your responses in a timely manner. You will need the following:

  • Description (should be clear and engaging) of 100-150 words to represent the focus, subject and intended audience of the workshop or webinar
  • Briefly list three measurable objectives the participations will be able to meet after attending your course. Start each objective with "Students will be able to ..." (should be clear and specific to the outline submitted).
  • Detailed workshop or webinar outline with an hour-by-hour breakdown  that  includes breaks and meals.
  • The information provided should explain the scientific basis of your course and how it meets exercise science, nutrition, behavioral or fitness business standards.
  • Instructor/Presenter name,  and resume to include relevant credentials
  • Detailed course outline and course manual in electronic format that contains the text of the course content. File must be a .pdf, .zip, .doc or a .docx file under 10 mb. Be sure to include detailed descriptions of all content, especially practical drills or skill enhancements. If your workshop or webinar includes specific exercises, please include illustrations of each as well as instructions on how to correctly perform them.

Q: How do I submit my distance learning course for ACE approval?

We suggest you prepare a document with the following information before you begin the online application process. That way you can copy and paste your responses in a timely manner. You will need the following:

  • Course title and summary (100 words max)
  • Course description (100-150 words)
  • List of three measurable objectives. Begin each with “Students will be able to …”
  • Name of author(s), as well as any degrees or certifications earned and related experience
  • Material permissions - If the author is not affiliated with your organization, please explain your right to use the material.
  • Detailed course outline including agenda that meets listed objectives. Include descriptions of all practice drills and skill enhancements.
  • Post-completion test – An exam should be designed to verify participant completion of the course, reinforce important content, evaluate student comprehension and verify that the learning objectives were met.
  • Name and email addresses of three reviewers, along with their completed ACE Distance Learning Course Review Forms. All reviewers shoudl be subject-matter experts or fitness professionals who meet the professional level of the intended audience. Feedback will be required regarding course content, relevance, accuracy and readability, as well as completion time.

 

You will also need to provide the following, if applicable:

  • Run time of DVD/CD or video materials
  • Word count for print materials
  • Link to access online course

 

Aside from the online application and additional materials listed previously, you will be required to mail in a complete set of course materials (all manuals, DVDs, CDs, bibliography, references and post-completion test).  

All  course materials should be sent to:

American Council on Exercise
Continuing Education Applications
4851 Paramount Drive
San Diego, CA 92123


Q: Is there a proper form for writing quizzes for my distance learning course?

Yes. Adhering to the following guidelines will speed up the review process and eliminate the need for ACE to go back to the test writer for new questions or extensive rewrites.

  • Multiple-choice questions should be formatted so that they have a question and four answer options.
  • Do not use “All of the above,” “None of the above,” “Both A and C,” or similar formats for answer options.
  • All answer options should begin with a capital letter, even if they are part of a fill-in-the-blank question. 
  • Do not use abbreviations (ie: abs, reps or quads)
  • Avoid terms that refer to frequency (ie: rarely or usually) and those that refer to absolutes (ie: never or always).
  • Avoid repeating words in the question and answer options.
  • Do not use periods at the end of answer options.
  • To emphasize a key word in the question, use all capital letters and boldface (no italics or underline). Use this technique sparingly.
  • Keep answer options similar in length and wording. For example, if the first three answer options for a particular question are “Biceps,” “Triceps,” and “Hamstrings,” the fourth option should be something similar, such as “Quadriceps,” as opposed to “Teres major and minor.”
  • For fill-in-the-blank questions, the blank should be 10 spaces long.
  •  If answer options are all numbers, please put the smallest number as option “A” and list them in order from smallest to largest.

The following is a list of the minimum number of quiz questions based on CEC value:

CEC Value

Min. Number of Quiz Questions Required

0.1-0.3

10

0.4-0.6

20

0.7-0.9

30

1.0-1.2

40

1.5-1.5

50

1.6 and higher

60


Q: Does ACE approve courses that culminate in a certification?

ACE does not approve non-NCCA accredited core certification programs. We believe that accreditation is necessary to enhance the image of our industry’s professionals and ensure that consumers receive the highest level of service. ACE does, however, approve quality continuing education programs including specialty certifications, certificate programs, and instructor training courses committed to providing outstanding training to certified fitness professionals.


Q: How do I post my approved course or event dates on the ACE website?

To post your upcoming approved course/event dates, simply login to your ACE account and click on the Course History link. Then, select the desired course approval number.  Now click inside the Course Detail field. This can be updated periodically to provide upcoming course or event information. Remember to click Update Course at the bottom of this page to update the website information.

Also, be sure to provide the correct url so your customers can go to your website!


Q: What do I give my participants upon completion of my ACE-approved course/event?

Providers must issue each attendee an accurate certificate of completion at the conclusion of every ACE-approved course. An ACE-approved certificate is available on your provider web page once your course is approved. That certificate includes the attendee’s name, the ACE-approved course title, ACE course approval number, course date, number of CECs and the approved presenter’s name.


Q: How can I register for the ACE exam?

For your convenience, you can register for computer-based testing online (ACE Personal Trainer and Group Fitness Instructor certifications only), by phone, or by mail or fax. Whatever format you choose to register, you must hold a current CPR and AED certificate, and it must not expire before your testing date.

Search online to find a testing location in your area by visiting the ACE exam registration site. To download a computer-based exam registration form to mail or fax, click here. To download a paper-and-pencil exam registration form to mail or fax, click here.

Send all documents to
American Council on Exercise
ATTN: Exam Registration
4851 Paramount Drive
San Diego CA 92123


Q: How much does it cost to take the exam?

Computer-Based  and
Paper-and-Pencil Formats

(U.S. and Canada only)

PT

GFI

Health
Coach

AHFS

First Time

$399

$249

$399

$399

Retake

$199

$199

$199

$199

2nd ACE Certification

$199

$199

$199

$199

Computer-Based Format
(International)

PT

GFI

Health
Coach

AHFS

First Time

$399

$349

$399

$399

Retake

$299

$299

$299

$299

2nd ACE Certification

$299

$299

$299

$299

Paper-and-Pencil Format
(International)

PT

GFI

Health
Coach

AHFS

First Time

$399

$349

$399

$399

Retake

$199

$199

$199

$199

2nd ACE Certification

$199

$199

$199

$199


Q: What are the eligibility requirements to take the exam?

While each of our certification exams have similar eligibility requirements, they do differ slightly. Please see a complete list below.

ACE Personal Trainer and Group Fitness Instructor

  • Must be at least 18 years old
  • Must hold an adult CPR (cardiopulmonary resuscitation) and AED (automated external defibrillator) certificate (online CPR/AED courses not accepted)
  • Must present a current government-issued photo ID with signature (driver's license, passport, military ID)

ACE Health Coach

  • Must be at least 18 years old
  • Must hold an adult CPR (cardiopulmonary resuscitation) and AED (automated external defibrillator) certificate (online CPR/AED courses not accepted)
  • Must present a current government-issued photo ID with signature (driver's license, passport, military ID)
  • Must submit supporting documentation for one of the following:
    • An NCCA-accredited certification or license in fitness, nutrition, health care, wellness, human resources or a related field;
    • An associate’s degree or higher from an accredited college or university in fitness, exercise science, nutrition, health care, wellness, human resources or a related field, or comparable work experience in any of these specified industries

ACE Advanced Health & Fitness Specialist

  • Must be at least 18 years old
  • Must hold an adult CPR (cardiopulmonary resuscitation) and AED (automated external defibrillator) certificate (online CPR/AED courses not accepted)
  • Must present a current government-issued photo ID with signature (driver's license, passport, military ID)
  • Must submit supporting documentation for the following:
    • A current ACE Personal Trainer or Health Coach Certification; or an NCCA-accredited personal trainer or similar certification; or a four-year (bachelor’s) degree in exercise science or a related field
    • 300 completed hours of work experience designing and implementing exercise programs as documented by a qualified professional

* You may sit for an ACE pencil-and-paper exam without proof of CPR & AED; however, you will not receive your results until you provide current CPR information. Candidates taking computer-based ACE exam must hold a current CPR / AED certificate at the time of registration, and it cannot expire prior to the exam date. Online CPR/AED courses will not be accepted.


Q: What are the benefits of taking a computer-based exam?

The computer-based format is administered at more than 500 testing centers across the U.S. and Canada, making it much more convenient than the paper-and-pencil exam. It also allows candidates to receive their results immediately upon completion of the exam. Candidates may wait up to 6 weeks to receive results after taking the exam in pencil-and-paper format.


Q: Where can I take a computer-based exam?

Computer-based ACE certification exams are offered at more than 500 locations across the U.S. and Canada. To find a testing location in your area, please visit the ACE exam registration site.


Q: When can I register for a computer-based exam?

Different testing locations have different standards when it comes to how early you can register for a CBT exam. For most locations, the latest you can register for an exam is 10 days prior to your chosen exam date. Please keep in mind that date frequency and availability may differ from site to site.


Q: What if I need special accommodations (ADA)?

Candidates with special testing needs will be accommodated as best as possible. Given the limitations of a third-party contracted computer-testing facility, accommodations are restricted. Please contact the exam registration department for more information at (888) 825-3636, ext. 783 or via e-mail at examregistration@ACEfitness.org.


Q: What happens after I register for the exam?

Once your examination date, site and time have been approved, you’ll receive an e-mail notification instructing you to download and print your admission ticket. Exam day rules and site information will be located on this ticket. Please make sure to bring your admission ticket for entry on exam day, along with an official government-issued ID with photo and signature. The name on your ID must match the name on your exam registration. You will not be able to sit for the exam otherwise.


Q: What if I need to reschedule?

You may reschedule your ACE exam up to 11:59 p.m. PST the day before your exam date for a rescheduling fee of $149.  Candidates that “no show” and do not reschedule prior to that deadline will be subject to first-time exam fees for a new testing date.

To reschedule, login to your MyACE account, select “My Exam Information” and then “Reschedule My Exam.”  Proceed through the online registration process, paying the fee upon check out. You’re only eligible to reschedule once, and you may only reschedule for another computer-based exam. Once your new desired examination date, site and time have been approved, you’ll receive an e-mail notification instructing you to download and print your admission ticket.

Exceptions to the reschedule fee will be considered on a case-by-case basis for documented serious illness, bereavement, natural disasters and other emergencies. In these instances, candidates must contact ACE Exam Registration prior to the day of their exam and provide supporting documentation. Candidates who have requested special accommodations will need to contact the ACE Exam Registration either via e-mail at examregistration@ACEfitness.org or by calling (888) 825-3636, ext. 783 to reschedule.


Q: What if I need to cancel?

Cancellations must be made outside of 30 days from your confirmed testing date for a 50% refund of the exam fee paid.  Refunds cannot be provided once an exam voucher has been redeemed or for exams that have already been rescheduled.  If you registered for your exam within 30 days of the testing date, your only option is to reschedule as cancellations within 30 days will not be refunded. 

Exceptions to the refund deadline will be considered on a case-by-case basis for documented cases of serious illness, bereavement, natural disasters or other emergencies. To apply for a refund, please e-mail examregistration@acefitness.org  or send a fax including Attn: Exam Registration to (858) 576-6564.

Q: What do I need to bring to the exam?

You must bring your admission ticket and a current government-issued ID with photo and signature (driver's license, passport, military ID). We suggest bringing extra clothing for comfort within the exam center as well.

You will NOT be admitted into the exam without proper identification. If the name on your admission ticket does not match your government-issued ID, please call the exam registration department as soon as possible at (888) 825-3636, ext. 783. Otherwise you will not be permitted to take your exam.


Q: What happens if I don’t have an admission ticket?

If you’ve lost or misplaced your admission ticket or if you did not receive one prior to the exam date, you MUST contact the exam registration department as soon as possible at (888) 825-3636, ext. 783. Otherwise you will not be permitted to take your exam.


Q: Am I allowed to use a calculator?

We currently do not allow candidates to use calculators during the exam. It is difficult for proctors to distinguish between non-programmable and programmable calculators, which pose a potential security risk. Keep in mind there are only about a dozen or so questions that involve basic math.


Q: Why is a written simulation problem no longer part of the ACE Personal Trainer Certification Exam?

We decided to eliminate the written simulation portion of the exam for a few reasons. One, we determined the multiple-choice questions already effectively determined whether a candidate had the knowledge necessary to become an ACE-certified Personal Trainer. Two, the written portion rarely served as a deciding factor in whether a candidate passed or failed. It also added a great burden for candidates in terms of time and unfamiliarity with the format. After many internal discussions, ACE decided the Personal Trainer Exam should only consist of the timed, 150-question multiple choice portion.


Q: How soon will I get my exam results?

If you sit for a computer-based exam, you should get your results before you leave the testing site. On occasion, there may be technical issues that prevent them from being available immediately. If this does occur, contact the exam registration department at (888) 825-3636, ext. 783. Results for paper-and-pencil exams can take up to 6 weeks; you’ll receive them by mail.


Q: Can I retake a computer-based exam?

If you don’t pass your certification exam, you are eligible to sit for it at another time. There will, however, be a fee ($199 for computer-based tests and $135 for paper-and-pencil exams). That discounted fee is only available for one year after the date of your initial exam.

You’ll have the option to select either paper-and-pencil or computer-based exam format, and will be charged the appropriate fee for the format selected. After the one year period, the first-time candidate exam fee will apply.

To schedule your retake exam, login to your MyACE account, select My Exam Information, and then click on Schedule Retake.


Q: My certification is about to expire. How much does recertification cost?

Online

Mail-In/Fax

First Certification:

On-time Recertification (prior to expiration)

$129

$139

Additional Certifications:

On-time Recertification for 2 Certifications

$69 each

$79 each

On-time Recertification for 3 Certifications

$59 each

$69 each

On-time Recertification for 4 Certifications

$49 each

$59 each

Late Recertification:

Recertification up to 3 months late

$169 each

$169 each

Recertification up to 6 months late

$199 each

$199 each


Q: Can I recertify early?

Yes, you can recertify any time during your current certification period, but it doesn’t shorten or change your two-year certification period.


Q: I am recertifying six months before it expires. Can I start earning CECs for my next recertification now?

No, you have to wait until you’re within your current certification period for your CECs to count toward your recertification.


Q: Why will ACE not approve core certifications that are not accredited by the NCCA?

The NCCA puts certifications through a rigorous screening process to determine how well it can distinguish between qualified and unqualified candidates. Accreditation by that organization is known as the gold standard, and without it, a certification cannot contribute to our goal of bringing the certification process up to the same level as other healthcare professionals.


Q: I submitted my recertification. Why haven’t I received an updated card and certificate yet?

Due to the high volume of recertification applications processed, please allow 4-6 weeks for your recertification to be processed.


Q: How can I improve my Find an ACE Pro ranking?

In order to improve your Find an ACE Pro Ranking, please ensure that you have provided the following information to ACE:

On your profile page:

  • Your description
  • Your picture
  • Your specialties
  • Your hourly rates

 

In your My ACE Account:

  • Your current CPR information
  • You will also rank higher if you have more than one current ACE Certification.

Q: How do I change my name on My ACE Account?

Fax a copy of either your marriage certificate or a driver’s license showing your new name, along with a brief letter stating your request to the attention of Educational Services at (858) 576-6564. You can also email the above documents to support@ACEfitness.org or mail them to:

American Council on Exercise
ATTN: Educational Services
4851 Paramount Drive
San Diego, CA 92123