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ICAA/ACE Fitness Service Specialist Course

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  • Provider: ACE - American Council On Exercise
  • Credits: ACE 0.0 CECs , ACSM 0.0 CECs
  • Course Type: Self-Paced / Home Study
  • Course Contains: Online Content
  • American Council on Exercise American College of Sports Medicine (ACSM)

The International Council on Active Aging (ICAA)/ACE Fitness Service Specialist is a unique online course that helps fitness facility owners and managers deliver consistent customer service – or what we like to refer to as fitness service – training to all fitness staff members. Your fitness staff will learn how to assist customers, members, clients or residents with their basic health- and fitness-related questions including how to properly use various types of fitness equipment and perform common resistance-training exercises. In addition, they will discover how to deliver a customer service experience that exceeds every expectation.

View Chapter & Course Excerpts

  1. Exercise Science Foundations & Applications
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  2. Basic Anatomy & Movement
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  3. Fundamentals of Nutrition & Weight Management
    View Excerpt
  4. Safe & Effective Exercise Program Design
    View Excerpt
  5. Selection & Use of Exercise Equipment
    View Excerpt
  6. The Art of Customer Service
    View Excerpt View Quiz Screenshot

Course Objectives

The ICAA/ACE Fitness Service Specialist Course includes modules that your staff can complete in the comfort of their own home or at your facility at their convenience. In addition, they will receive access to downloadable handouts for additional reference and study.

Upon successful completion, course-takers will be able to:

  • Discuss the basic foundations of exercise science, including how the body responds to aerobic exercise and strength training
  • Correctly use anatomical terminology and apply an understanding of human anatomy to the needs of fitness facility customers, members, clients or residents
  • Discuss proper nutrition and hydration, including the USDA recommendations
  • Explain to facility customers, members, clients or residents how to safely use facility equipment including cardio machines, weight machines and free weights
  • Understand and apply the core values that lead to outstanding customer service
  • Connect your customers, members, clients and residents with the fitness staff and programs that best meet their needs


Training the Older Adult Client

You will find no better group to work with than aging adults. As much as you give to them, they will give back to you through their accomplishments and thankfulness for your work. Your decision to work with older adults offers you innumerable benefits too. Download the PDF>>

Questions? Need help? Just ask.

If you need help selecting appropriate study materials for your fitness education, registering for an ACE exam or answering any questions about your certification, we’re here to help. Expert consultants are available via e-mail at, on Live Chat or by phone at the number below Monday-Friday, 5 a.m. to 6 p.m. (PST).

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