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June 13, 2011, 04:22PM PT in DELETED  |  4 Comments

MRA: Your most requested answers!

Questions About Personal Trainer CertificationWe know you have questions. We know there are answers out there. But we also know that sometimes it helps to have all your questions answered in one place. Well, most of your questions. Maybe just some of your questions.

No, this isn’t another FAQ type post. Instead, we’re going to call this a ‘most requested answers’ post. And instead of just answering your question…we’re going to tell you where to go for the answer.

 

“Why is my exam on hold?”

Check your email…there is probably a message in there stating what the hold is about. If you are still lost, then call the Exam Registration dept. at x783 or email at examregistration@acefitness.org

 

“Where is my voucher? It wasn’t in my packet of material!”

Check your ACE online account…look under ‘My Vouchers’ and it will be there!

 

“How do I switch to the 20 week study coach?”

Call Education Services at x782 or by email at support@acefitness.org

 

“What’s the tracking number on my materials order?”

Call Education Services at x782 or email at support@acefitness.org to find out where your materials are.

 

“How do I reschedule my exam?”

Check you ACE online account…look under ‘My Exams’ and you will see an option for reschedule (also an option for retake). Still have problems? Call Exam Registration at x783 or email at examregistration@acefitness.org

 

“How do I know what is on the exam?”

Check your Exam Content Outline (appendix B in your manual).

 

“Which book am I supposed to read first?”

Check your Study Coach email! This will guide you through the materials. Haven’t gotten your week 1 study coach yet? Then start with the Essentials Manual while you wait.

 

“Where can I go for live classes?”

Get in touch with our University Partners to see if there is a class in your area.

 

Does this answer some of your questions? Are there other common ones we haven’t mentioned? Keep an eye out – this post will be updated occasionally as new MRAs show up.

Questions? Contact Education Services at 1-888-825-3636 x782

By April Merritt
April Merritt holds a bachelor’s degree in Exercise Science, a master’s degree in Health Promotion, and several ACE certifications including Personal Trainer, Group Fitness Instructor and Health Coach.

April Merritt holds a bachelor’s degree in Exercise Science, a master’s degree in Health Promotion, and several ACE certifications including Personal Trainer and Health Coach.

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